SHIPPING COSTS

If the country your order is being delivered to is outside the EU, you are responsible for any additional customs taxes or charges incurred.

We have no control over these charges and can’t predict what they may be.

DELIVERIES

Currently, Standard Post should be delivered within 5 working days from the date the item was posted, or 15 working days for International Post.

There may be further delays due to Covid 19.

RETURNS

Thank you for shopping with us at Glendowen and we hope you are happy with your purchase/s.  If for any reason you are returning a product please notify us by email at info@glendowen.com, in advance of sending your return parcel, that would be very helpful to us.

Please note that all returned item(s) must be unworn, unused and with tags attached in the same manner they were when they left the shop. Items that have a strong odour of perfume/washing powder or other odours will not be considered in a ‘refundable’ condition.

Please ensure to pack your product(s) carefully to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us).

We will reimburse you within 14 days from the day on which we receive back the goods, via the payment method you used.

On inspection of the goods if we find that you have not returned the items in the condition they were upon leaving the shop, you will be liable for the value of the goods. In such circumstances, we may not refund the amount and the goods will be returned to you.

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to us, you should use a tracking service. You are liable for the full cost of return postage.